Memorandum

This Memorandum of Understanding (the "MOU") is entered into by the Eligible Client ("EC") for the mutual benefit of SchoolNet and the EC with respect to EC’s use of the services of a SchoolNet volunteer ICT trainer/troubleshooter with respect to Openlab solutions installed on computers that the EC uses for internet access and educational purposes. This MOU and associated monthly costs and in-kind contributions shall be enforceable against the EC by SchoolNet in accordance with its Terms of Service.

By using the services of a SchoolNet volunteer ICT trainer/troubleshooter, the EC agrees to be bound by all terms of this MOU and its Terms of Service.

The EC agrees and acknowledges: 1. This MOU permits EC to use the services of a SchoolNet volunteer ICT trainer/troubleshooter with respect to Openlab solutions installed on computers that the EC uses for internet access and educational purposes.

2. The SchoolNet volunteer ICT trainer/troubleshooter shall be expected, to the best of her/his abilities, to work with and instruct identified ICT personnel and learners at the EC with respect to Openlab solutions installed on computers that the EC uses for internet access and educational purposes.

3. The aim of the ICT trainer/troubleshooter’s service is to nurture and encourage personal control over the ICT environment, comfort in the use of ICT tools, trust in a professional SchoolNet service, and above all, build respect for the intelligence and ability of educators and learners to use ICTs creatively through integration into current and relevant class curriculum.

4. The scope of the ICT trainer/troubleshooter’s service shall include:

transfer of basic ICT system administration, management and troubleshooting skills; transfer of internet access, communication and usage skills; providing examples of the practical use of ICT applications for integration in the current, formal and relevant learning environments at the EC; creating an enabling environment for educators and learners to use the computer as a working and relevant learning tool, as well as learn new concepts and skills; providing practical examples to continuous assessment and evaluation of learning outcomes resulting from integrated ICT learning; building local user capacity In order to maximise the impact of SchoolNet’s ICT programme through school clustering. It is believed that through clustering, schools are able to jointly plan and prepare for the maximal use of the OpenLabs as well as share resources and community support; and assisting the EC to establish a Cluster Computer Committee comprising ICT Facilitators from the cluster member schools, responsible for managing the daily operations of the various OpenLabs, securing onsite support and assisting with continuous staff development.

5. When a technical problem occurs, it is the responsibility of the EC to identify the problem and contact other cluster members for support. During this period the EC and Cluster Computer Committee should record all steps followed to solve the problem, to keep an record of problems as well as use this for reporting or reference for future problem identification.

6. The EC shall ensure that a log book is kept up to date with a record of all computer activities, faults and repair. Important issues like computer and internet downtime, data loss, etc. should also be noted in this log book. The EC is required to share all these experiences at regular cluster meetings to give insight to other member OpenLabs, should they experience the same problems in future. If the problem can not be resolved among OpenLab cluster members, the EC then needs to contact SchoolNet for assistance. Once again, activities needs to be logged to ensure records are kept for future reference. During these operations at least two representatives of the school need to manage the technical support procedures. The objective behind this, is to ensure that more than one person will be able to fix the problem should it occur again.

7. The SchoolNet ICT trainer/troubleshooter shall report at school at normal opening time, and have tea and lunch breaks in accordance with school policy. A timetable of ICT activities will be prepared and agreed on by the ICT trainer/troubleshooter and the EC’s ICT Facilitator(s). While the ICT trainer/troubleshooter is obligated to be active during normal school hours, she/he is encouraged to arrange for extra-mural afternoon and weekend activities to engage educator, learner AND community participation in the OpenLab. A copy of this timetable (inclusive of extra-mural activities) and any problem reports must be sent to SchoolNet within two weeks of the ICT trainer/troubleshooter’s arrival at the school.

8. The SchoolNet ICT trainer/troubleshooter shall be securely and safely accommodated by the EC at suitable premises to be determined by the EC, and she/he will be provided with adequate daily meals at the cost of the EC.

9. The EC shall be responsible for transport requirements, if any, of the SchoolNet ICT trainer/troubleshooter to and from the school.

10. The SchoolNet ICT trainer/troubleshooter shall remain at the school for the duration of the service period determined in this MOU, subject to the terms and conditions contained herein.

11. On completion of the service period, the EC’s ICT Facilitator(s) and SchoolNet ICT trainer/troubleshooter shall jointly prepare a report of logged skills transfer, training activities, problems, educational outcomes, next steps, wishes and recommendations.

12. If the EC wishes to extend the service period of the SchoolNet ICT trainer/troubleshooter beyond the service period determined in this MOU, the EC shall contact SchoolNet for a renewal of the MOU, with revision of terms and conditions, and subject to findings and recommendations in the report tendered for the prior service period.

The EC shall keep one original signed copy of this MOU and return the other to SCHOOLNET NAMIBIA, within ten (10) days of signing this MOU.

Contact:
Training Department, SchoolNet Namibia